DOING GOOD

Each year, I donate a portion of my products to a selection of local charities as chosen by my social media followers.

YOUR UNIQUE ITEM

All of my items are made bespoke, just for you in the colour, fabric, size and personalisation of your choice. Please do not hesitate to contact me if you have any particular requirements.

BESPOKE ORDERS

I welcome bespoke commissions, please contact me to discuss your requirements if there is something particular you are after.

SHIPPING & DELIVERY

STANDARD DELIVERY: Parcels are sent via Royal Mail Second Class Delivery for UK items and Royal Mail International Standard Service for overseas items.

EXPRESS DISPATCH: This option is available if you require your items quickly. The fee is for dispatching the parcel quickly, within 3 business days as opposed to the usual 3-5 business days. UK orders are upgraded to 1st class delivery with this service. Please note that there is no faster international shipping service than the one currently used so, selecting this option, only guarantees that the item/s are dispatched quickly.

UK DELIVERY: Shipping is FREE for all UK orders! Royal Mail second class post is used as standard. An express dispatch option is available which, in addition to ensuring your parcel is dispatched more quickly, upgrades the shipping service from 2nd to 1st class. Both of these services are untracked. Shipping upgrades to Royal Mail Special Delivery are available if you would like to track your delivery.

OVERSEAS DELIVERY: Overseas packages are sent via Royal Mail International Delivery which usually takes around 5-7 working days once your item is dispatched. This is a guide and can take up to a month during busier periods such as Halloween and Christmas. Shipping upgrades to Royal Mail International Tracked and Signed Delivery are available if you would like to track your delivery; This service takes the same time to arrive as the standard option but it does offer extra peace of mind of being able to track your parcel.

EU CUSTOMS CHARGES: Please note that, where customs fees apply for EU-based customers (living outside of the UK), it is the customer's responsibility to pay for any customs fees owed.

LOST / DELAYED ITEMS

Sometimes postal delays do occur and, on the very rare occasion, parcels may go missing. The vast majority of the time missing parcels are simply held up in the postal system and do arrive in the end. Therefore, I ask UK residents to wait 3 weeks, and Overseas residents to wait 6 weeks from the date of dispatch, before contacting me for a replacement.

RETURNS POLICY

As all items are bespoke, and therefore made to order, I am unable to offer refunds as standard. However, if your item is faulty, please get in touch with me.

 

SIZING DETAILS

All items are made bespoke, just for you! When ordering, please use the sizing charts available or state the age (or, if adult, rough size) the item is for and I will make your item appropriate to your request. 

 

CARE INSTRUCTIONS

Most of my items are recommended wipe clean/hand-washing only and, becuase of this, are recommended for age 3+. Where items are machine washable I have tried to include this in the item details. However, if you have any specific care instructions regarding any of my items, please contact me.

PLEASE NOTE THAT THE GLITTER FABRIC USED ON LOTS OF MY ITEMS MAY SHED GLITTER FOR THE FIRST FEW WEARS.

SUSTAINABILITY

All of my items are created with sustainability in mind. To minimise waste, my items are cut in the most ​economical way possible and any scraps are donated to local schools to use in craft and art activities. I care passionately about the environment and am proud that every product is wrapped in recycled and recyclable materials and compostable  or paper mail bags.

GIFT WRAPPING AND PACKAGING

All of my items are wrapped in red tissue paper and fastened with a Robin's Bobbins sticker and hand-written gift tag. Each order is posted securely in either a compostable or recyclable paper mail bag. Many customers comment on the attractively-wrapped presentation of my items and are encouraged by my awareness of sustainability through packaging. If your item is intended for a gift, I do offer a gift wrapping service using my recyclable Robin's Bobbins wrapping paper and paper sticky tape. Simply select gift wrapping as a postage option at checkout. If you would like to include a message with your item, simply enter the message you would like in the "custom text field" when you order and I will write it on a gift tag for you, free of charge!

100% SECURE ORDERING 

All of my items can be purchased through my website which welcomes all major debit and credit cards. Payment via PayPal is also available.